U019887 — Telematics unit lost communication
Quick answer
U019887 indicates that the body control module has lost communication with the telematics unit, so connected services and remote functions stop working.
What to check first
- Read all stored fault codes with a scan tool and deal with related codes first.
- Check the 12 V battery state of charge and terminals; a weak 12 V supply causes many electronic faults.
- Inspect the fuses that protect this circuit.
Symptoms you may notice
- Connected services or app do not work
- Telematics warning lamp on
- U019887 stored in the BCM
- No online connectivity or remote functions
Can I still drive?
Usually drivable — have it checked soon. If in doubt, park the car and ask a technician — a fault that limits power or shuts the high-voltage system down will not clear by itself.
Parts that fix U019887
Confirm the reference against your VIN before ordering — the same fault can sit in different hardware depending on the build.
| Part | Aiways OE ref. | |
|---|---|---|
| T-BOX assembly | 861923001 | Find part |
Frequently asked questions
Can I drive an Aiways U5 with U019887?
Usually drivable — have it checked soon. If in doubt, park the car and ask a technician — a fault that limits power or shuts the high-voltage system down will not clear by itself.
What does U019887 mean?
U019887 indicates that the body control module has lost communication with the telematics unit, so connected services and remote functions stop working.
What should be checked first for U019887?
Read all stored fault codes with a scan tool and deal with related codes first. Check the 12 V battery state of charge and terminals; a weak 12 V supply causes many electronic faults. Inspect the fuses that protect this circuit.
Which parts are involved in U019887?
T-BOX assembly.
Other Body Control Module (BCM) codes for the Aiways U5
Need the part or a second opinion?
Send the fault code and your VIN — we will confirm the reference, availability and price, and ship from China to workshops and distributors across Europe.